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Frequently Asked Questions


Airstream of Houston - F.A.Q.

Store Hours & Locations

Q: What are Airstream of Houston’s hours?
A: We’re open Monday–Saturday, 8:30 AM to 7:00 PM. We’re closed on Sundays so our team can enjoy time with family.

Q: Where is Airstream of Houston located?
A: You’ll find us at 28909 Katy Freeway in Katy, Texas, just west of Houston, right off I-10. We proudly serve Airstream enthusiasts across Texas and beyond. Look for the big Holiday World of Katy sign. We’re located on the same property.

Q: How is Airstream of Houston affiliated with Holiday World?
A: In 2012, Holiday World became an authorized Airstream dealership and formed Airstream of Houston.

Sales and Inventory

Q: Do I need an appointment to tour Airstreams at Airstream of Houston?
A: We do offer appointments to tour or test drive an Airstream. You can make an appointment online or call 346-476-1495. Also, you are welcome to walk into our Katy store without an appointment.

Q: What types of Airstreams do you sell?
A: We offer the full lineup of new Airstream travel trailers and touring coaches, along with a curated selection of used models. Whether you’re looking for a Bambi, Flying Cloud, Interstate, or Basecamp, we have options ready to explore.

Q: Can I custom order an Airstream?
A: Absolutely! We can help you build your dream Airstream, choose your model, floor plan, and interior décor. Our team will guide you through the custom order process from start to delivery.

Q: Can I trade in my current RV?
A: Yes, we accept trade-ins on any make or model. Our appraisal team will provide a fair market value to make upgrading simple.

Q: What is required to test drive an Airstream Touring Coach?
A: A valid driver’s license must be presented at the time of the test drive.

Q: Do you offer RV delivery or shipping?
A: We can provide you with a list of companies to contact that are insured and bonded.

RV Ownership & Buying Process 

Q: How long does it take to purchase an Airstream from start to finish?
A: We offer a Buy Today, Camp Tonight program. Ask for details. Limitations apply. Plus, it depends on how you want to RV, choosing the right floorplan, walking through models, arranging financing, adding accessories, and scheduling your walkthrough. We move at your pace and make sure you feel confident and excited before you drive off the lot.

Q: Can Airstream of Houston help me sell my current RV?
A: Yes, we can help you sell your current RV through our consignment program.

RV Insurance

Q: Do you offer RV Insurance?
A: Yes, we offer a free, no-obligation RV insurance quote as part of your purchase experience. While you’re not required to purchase this particular policy, insurance is required before the unit can leave the lot, and getting a proper RV-specific quote upfront ensures you’re protected from day one. We partner with a trusted insurance aggregators who shop multiple carriers to find the best coverage with the lowest possible rates, specifically tailored to the RV you’re purchasing.

Financing and Protection

Q: Does Airstream of Houston offer financing?
A: Yes. We work with a variety of lenders to offer competitive rates and flexible terms. Our finance experts make the process smooth from application to approval.

Q: Do you offer extended warranties or protection plans?
A: We do! You can add extended service contracts, tire and wheel protection, and other coverage options to help protect your investment long after purchase.

Q: Do you offer consignments?
A: Yes, fill out the online form, and our professional marketing team will advertise your Airstream, reaching thousands of potential buyers.

Service & Maintenance

Q: Do you service Airstreams purchased elsewhere?
A: Yes, our certified Airstream service technicians are happy to service your unit, no matter where you bought it.

Q: How do I schedule a service appointment?
A: Simply contact our service department at 346-476-1397 or request an appointment online. We recommend scheduling ahead, especially before busy travel seasons.

Q: What types of Airstream service do you provide?
A: From annual maintenance and warranty repairs to upgrades, our team handles everything your Airstream needs to stay road-ready.

Q: Can I wait while my Airstream is being serviced? Do you have a lounge area?
A: Yes, all six of our locations feature comfortable customer lounges with free coffee and vending machines.

Q: Do you offer mobile RV service or roadside assistance?
A: We offer mobile RV service and roadside assistance through a trusted third-party provider.

Parts & Accessories 

Q: Do you carry genuine Airstream parts and accessories?
A: Yes! We stock genuine Airstream parts and accessories and can special-order anything we don’t have in stock. We also install upgrades such as solar panels, bike racks, and lithium batteries.

Collision Repair

Q: Does Airstream of Houston offer collision repair?
A: Yes, our Airstream-certified technicians provide complete collision repair services from minor damage to full structural and body work.

Q: Do you work with insurance companies for Airstream collision repair?
A: Absolutely. We accept all major insurance providers and work directly with your insurance company to streamline the repair process.

Q: How long does collision repair take?
A: Repair times may vary based on the extent of damage and how quickly parts arrive, but our highly trained team will provide an estimate up front and keep you updated through the process.

Ownership Experience

Q: Do you provide an Airstream orientation for new owners?
A: Every new Airstream buyer receives a detailed walkthrough of their trailer or coach. We’ll show you how everything works and share maintenance tips to get you road-ready.

Q: Does Airstream of Houston host events or rallies?
A: Yes, we love connecting with the Airstream community! Follow us on social media or sign up for our email list to hear about local Airstream events, rallies, and new model showcases.

Q: How can I stay informed about new models and promotions?
A: Join our email list or follow us on Facebook and Instagram for the latest updates on new arrivals, special offers, and Airstream lifestyle events.

Rentals

Q: Does Holiday World offer Airstream rentals?
A: We do not offer rentals at this time.

Q: Can I rent an Airstream before I buy one?
A: We do not rent Airstreams at this time.

Event Specials

Q: Does Airstream of Houston host RV shows?
A: Yes, we exhibit each year at the Houston RV show, typically held in February.

Q: How can I stay informed about special promotions and discounts?
A: Join our email list, or follow us on Facebook and Instagram, and learn about our monthly Airstream deals, parts, and service promotions. Additionally, you can always find them on our website at www.airstreamofhouston.com.

Customer Support

Q: Who do I contact if I have questions after my purchase?
A: Contact your salesperson. They can answer your questions or direct you to the person who can.

General Questions

Q: Are pets allowed in the showroom or on the lot?
A: Yes. We are pet friendly.